Las Vegas, NV – Mechanical Group, a leading multi-state provider of commercial HVAC-R services, is proud to announce the successful implementation of Contact Center Pro across all its operations, further deepening its strategic partnership with ServiceTitan, the industry’s premier field service management platform.
This technology upgrade, finalized on June 30, 2025, marks a major step forward in Mechanical Group’s commitment to operational excellence, service responsiveness, and customer experience. Contact Center Pro enables a fully integrated, cloud-based call management system, empowering customer service teams across the group’s offices in California, Nevada, Texas, and Arizona to deliver faster, more consistent support.
“Our company is built around the technician and the customer,” said Steven Brayet, Co-Founder and CEO of Mechanical Group. “The implementation of Contact Center Pro is another example of how we leverage best-in-class tools to ensure our service delivery matches the technical excellence we bring to the field every day.”
By streamlining communications, routing, and tracking across all customer interactions, Contact Center Pro ensures Mechanical Group can scale efficiently while maintaining a personal, high-touch service experience across every region.
Mechanical Group continues to lead with a technician-first mindset, combining legacy craftsmanship with modern systems to serve commercial clients across multiple sectors—including restaurant groups, industrial plants, and large property portfolios.
Mechanical Group is a technician-led HVAC-R platform operating across the Southwestern United States. Founded by industry veterans Matt Shaw and Steven Brayet, the company specializes in commercial service, repair, and preventative maintenance for HVAC, refrigeration, and hot-side equipment.
Cory.lankford@mechanicalgroup.us
www.mechanicalgroup.us
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